Contact information

Contact Information

If you have questions regarding this policy, your order, or any other matter related to Echoes of Eden, you may contact us using the information below:

Echoes of Eden
Phone: (929) 724-2924
Email: echoesofedenclothing@gmail.com
Address: 400 Rella Blvd, Suffern, NY 10901, United States
Instagram: @echoesxeden

Communication & Response Disclaimer

Echoes of Eden strives to respond to customer inquiries in a reasonable timeframe. However, by contacting us, you acknowledge and agree to the following:

  • We do not guarantee response times.
    Response times may vary depending on volume, business hours, weekends, holidays, or technical issues.

  • Messages may be delayed, filtered, or missed.
    Emails or social media messages may not always be received, delivered, or seen immediately due to platform or system limitations.

  • We are not legally obligated to respond to every message.
    While we make reasonable efforts to assist customers, failure to respond—whether due to message volume, unread messages, delays, or other business limitations—does not constitute negligence, liability, or grounds for dispute.

  • We may decline or limit communication at our discretion.
    For safety, compliance, or operational reasons, we reserve the right to restrict, limit, or discontinue communication with individuals who engage in abusive behavior, fraudulent activity, or repeated violations of our policies.
    This does not create any legal obligation for Echoes of Eden to provide ongoing support.

  • Social media communication is not guaranteed.
    Direct messages on platforms such as Instagram (@echoesxeden) are optional methods of communication. We cannot guarantee delivery, visibility, or response on social platforms, and they should not be relied upon for time-sensitive matters.

No Liability for Communication Delays or Non-Response

By contacting us through any method (email, phone, social media, or otherwise), you agree that:

  • Echoes of Eden is not liable for delays, missed messages, undelivered messages, or lack of response.

  • Non-response does not qualify as a breach of contract, misconduct, or grounds for refund, chargeback, claim, or dispute.

  • You remain responsible for reviewing all policies prior to purchase and for adhering to all posted guidelines.